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I went to Western dental to see about getting some work done. They took my name and call me rapidly for the appointment. It was a little difficult dealing with the office staff that don't work in this particular office. As is usual these days we had to get prior authorization. I was told the process would take about 30 days but it happened in no time. Once that authorization came they sent me a text and I was there the next day. I'm on my way to a new smil minimal time waiting.
I broke a tooth and went in on Saturday with no appointment. Within two hours, the root was extracted. I couldn’t have asked for a friendlier and more professional staff and treatment. Thank you to Elizabeth, Michael, Rosa, and those whose names I can’t remember. The procedure, the cost, and the insurance were all carefully explained. The doctor was excellent and personable. My deepest thanks to all.
Pick literally any other dentist. I know medical sites aren’t known for punctuality. But here an appointment time is more of a gentle suggestion than an appointment. Add 30-90 minutes mentally. I also booked myself in for a specific orthodontic treatment. And had to wait til I was in the chair for them to tell me they couldn’t do it. Just pick somewhere else
FINALLY, under new management. Hector is back as Manager, not assistant. His pleasant personality, professionalism, organization and jaw dropping, detailed technical knowledge of every aspect of dental procedures makes this old diva extremely happy. Atmosphere and pleasant personalities of staff, second to none. Michael, an excellent detailed technician, had me laughing hysterically with his mimics of Donald Duck and other characters, a marvelous hit with kids, big and small. This Western Dental is a long awaited blessing.
If I could give negative stars I would. This was the worst dental experience I've ever had by a long shot. I am not one to typically write a bad review, I love championing small businesses who are diligently creating a wonderful experience for their customers. However, I do not want anyone to visit this location and have the same experience I did. I am in a small population of people who love going to the dentist and this was an almost traumatic experience for me. I am not sure what is happening at Western Dental, but it is not a dentist practice. The whole process from start to finish was abysmal. I ended up filing a grievance with my insurance because of my experience. I waited over 45 minutes in the waiting room to be seen. I had to ask multiple times how long it would be before seeing the doctor (the whole process took over 2 hours for a "general cleaning"). It can't even be called that because they did not even clean my teeth -- they tried to convince me that simply polishing my teeth was sufficient. I've never been to a dentist that didn't floss your teeth or even look into my mouth. The docotor looked at my Xrays and basically walked out. Truly disappointing but please seek your dental services elsewhere.