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I had an outstanding experience at this location thanks to Jessica at the front desk. From the moment I walked in, she greeted me with a warm and friendly smile, making me feel instantly welcome. She was incredibly helpful, answering all my questions and ensuring everything with my appointment was smooth and efficient. Jessica went above and beyond to assist me with scheduling and billing, and her attention to detail made the entire visit stress-free. I truly appreciate her excellent customer service and would highly recommend this office to others!
My dentist is very nice and professional. However, the bottom line is that my office over schedules. After waiting over an hour three times, I’ve needed to rescheduled most recently yesterday. And not just waiting over an hour, but then being told it would be at least two hours before I could be worked on and then maybe three hours before I would be done. I understand things happen, but when they maximize their schedule with only one dentist on the floor, I find that unacceptable. If you can’t see me at my appointment time, then do not schedule me. I do not have four hours to sit in an office waiting for a scheduled appointment especially when I show up early for that appointment. So my request, schedule appropriately.
It’s really disgusting to waiting for long. My appointment was 10am. It’s 11.40am now. They’re very unprofessional and no time senses. Even Last week my appointment was 9am but doctor came at 10.10am. They never value our time. Your full day gonna ruin if you come Western Dental & Orthodontics. I have to change my primary Dental to any other place. Behavior of receptionist very unprofessional.
Terrible experience! Stay away from this place! This dental office is extremely unprofessional. The staff pressures you into buying unnecessary products and signing up for expensive financing. I was literally forced by the doctor to purchase something called GUMS DEFENDER, which turned out to be completely useless. They made me open a CareCredit account through Synchrony Bank with a very high interest rate. People, be careful! Don’t fall for their scams!
Still waiting for my cleaning after waiting two and a half hours. When I came in the receptionist said that no one was ahead of me. They're also having problems with my file online and now they said they never got the doctors okay note for me, which I delivered many months ago! So I have to get this note again from Kaiser and come back next week to get my cleaning with the note! Unbelievable how incompetent this office staff is. I do like the hygienist though.