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I want to start by mentioning that I travel from Southeast Florida to Los Angeles for my follow-up appointments. I wouldn't trust the positioning of my teeth to anyone else. The service is always outstanding, and the doctor even tried to repair my retainers to help me avoid spending more on a new one. It's refreshing to be treated as a valued person rather than just a source of income. Lastly, it is always a pleasure to see the handsome Dr. Aplan.
Exceptional service, I am extremely happy with my results and the attention to detail from Dr.Alpan. I have been coming for years when I started my oldest (now 22)on braces and now my 2 younger children have started their treatment plan. Highly recommended!
As always, my experience with Dr Alpan and his team was exceptional. The office is auper friendly. The Dental Assistant who first discussed my options with me was knowledgeable, kind and engaging. Dr Alpan is always my go-to and what he suggests I know is always in my best interest, so I go with what he suggests. You will not find a more caring, accomodating group of individuals to address your orthodontic needs. I firmly believe Alpan Orthodontics is the best!
Overall Excellent service provider. They also provide streamlined and consistent care by using the same staff at three locations to be accessible in at least three markets. They close down the two other offices and all the staff show up at one office, on a scheduled basis. Appointment spots are getting tougher to make - their “all staff pick up and go to the next location” business model makes it so if you cannot get an appointment at your local office, you have to wait a few weeks to get in. If you are dealing with a busy season, you also need to look several weeks out to find an appointment. They are still somewhat reasonable but hoping they can open up more appointments later in the workday during busy seasons, as they will most likely close the week of Christmas and New Year, making it very difficult to get seen when the need/predicament is time sensitive. Courteous and respectful customer service, everybody works very hard there and you can just tell that they are so busy and running a tight ship. We do sometimes wonder if we had more regular appointments if the treatment might go faster. The extended treatment time happens maybe because of all the extended time in between it takes to get aligned on scheduled visits.
Good experience with Doctor Alpan. He is knowledgeable and very professional. The alignment process is as expected. The wait time is sometimes long though, due to people waiting and shifting of schedules.