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Went in for a scheduled 12-week examination. Met with an orthodontic assistant who examined my teeth, asked me relevant questions and added a small metal post. She also adjusted my retainer and entered notes into my chart. She was very profession and skilled and seemed to know her job well. She had a very steady hand and handled the equipment like someone who knew exactly what they were doing. The doctor was equally skilled, knowledgeable and professional. Overall, my experience at my last visit was very positive and promising in achieving the results I’m hoping to attain from my treatments with Dr. Alpan! 😀
Alpan Orthodontics is simply the best. The exceptional hospitality of each worker there goes a long way in making you feel like you’ve achieved your goals. I’m incredibly grateful to have found them. If you’re looking for an orthodontist, I highly recommend Alpan!
Since I received a followup text after my appointment to leave a review, why not? I'd love to be honest and give feedback on my recent experience. My Invisalign experience started off really good with this office and I was excited to see my end results since I was a referral. It has gradually become extremely bad. I am not done with my treatment plan yet and the things I have witnessed, I am very uneasy. My last few visits has been the worse. For starters, the staff is extremely unorganized. There was an ongoing issue with the office charging my insurance plan accordingly; which I still think has not been resolved although I paid upfront before starting my treatment plan. When I bought this matter up to the the doctor, he was very nonchalant and really careless. Secondly, they have never been on time for any of my appointments. Even when I have virtual appointments, they never call and when they do, it's always a wait. Third, there has been countless times when I visit the office and have to request for Dr. Alpan because they schedule the appointment with another random doctor. If I start my treatment with a specific doctor, I expect that doctor for my appointments. For my most recent appointment I expressed a concern about my teeth moving in a direction I was uncertain about. I expressed the same concern in my previous appointment because I have never had gaps in my teeth and now I do. Although I understand my teeth are moving and that will happen, I addressed my concern just to make sure they are still moving according to the plan since the gap seems larger than normal. Rather than Dr. Alpan reassure me or even use the time to educate me more on my progress, he got annoyed. He was very short and even expressed that I keep asking him the same questions. I went on to ask if he had a bad day because his attitude was horrible with me. I definitely can feel the energy that he did not want to be bothered and Now I do not trust my smile will turn out as planned or he'll even adjust for me as needed. Not what I imagined when starting so based on my experience, I would not recommend.
My visit was a very comprehensive experience; and is my first installation of the Invisalign test retainer! I feel like I am being acknowledged my Dr. Alpan’s associates; but with cautious reminders of the eventual outcome. I have to do my part! BTW: no one has noticed that I have the retainers! I will smile more, now, even at this beginner’s stage!
I came to get my excess gum removed with laser and had the best experience. I was a little scared at first but everyone made me feel comfortable. The whole procedure was painless and smooth. I finally have a smile that I feel very confident in thanks to Dr. Alpan! Definitely recommend!